FAQs

Do you offer free shipping?

Yes, Free Shipping on Standard Orders of £50 or over £50. For more information, please see our Shipping Policy.

What is your return policy?

We offer a hassle-free return policy. If you are not completely satisfied with your purchase, you may return it within three (3) days for a full refund or exchange. Please see our Return and Refund Policy for more information. 

Do you offer any promotions or discounts?

Right now we're not offering any of them. Please sign up for our newsletter or follow us on social media to stay up-to-date on our latest offers.

Is the information I provide on your website secure?

Absolutely! To make sure that all of your personal information is secure, we use SSL encryption. Your credit card number won't be saved by us, and it will only be used once to pay for your purchases. We never keep records of our customers' private information!

What type of Payments Method do you Accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Google Pay, Maestro, Shop Pay, Union pay, Apple Pay.

Does The Olvio offer a quality guarantee for each and every item sold?

Absolutely! If you find any product flaws, do let us know immediately away! We go above and above to give you the best shopping experience we can. Simply get in touch with us, and we'll handle it! 

Products Availability:

We do our best to keep our website up to date. However, there are times when items sell out quickly. If this happens, we'll make every effort to offer you an alternative choice or inform you if the item is expected to be back in stock.

How can I get in touch with customer service?

Our customer service representatives are reachable by phone, or email. Our knowledgeable and friendly crew will respond to any questions or concerns you may have within 1 business day.

Contact Information:

Phone: +44 7436 800730
Email: info@olvio.co.uk
Address: Room 3, 15 Castle Road, Kidderminster, DY11 6TS, United Kingdom
Support: Monday to Friday: 9:00 AM - 5:00 PM